FAQ

1. How do I subscribe for your newsletter?

Simply go to our homepage, scroll down and enter your e-mail address. 

 

2. What is the best way to contact you?

e-mail : info@maison-auguste.com or via Instagram: Maison Auguste

 

3. Where does Maison Auguste deliver to?

It’s our pleasure to deliver all your orders in Europe!

Do you live outside of Europe and are willing to place an order? 

Don't hesitate to contact us via info@maison-auguste.com and we'll be happy to provide you further information and shipping prices.

 

4. Do I receive the same product as in the pictures? 

Yes!

 

5. How long does it take for my order to be delivered?

Your order will be send maximum 3 working days after your payment. The terms of delivery vary from 2 till 12 working days, depending on your location.

 

6. How can I follow the status of my order?

We work with Bpost. When you place an order you always receive a tracking number so you can easily follow your order.

 

7. What payments do you accept?

Bancontact (app), iDeal

VISA, MC, AMEX

Google Pay, Apple Pay

 

8. If I order online in the webshop, can I collect my order somewhere?

No, unfortunately we don't have a location where you can pick up your order for the moment.

 

9. What can I do when I receive wrong articles or damaged goods?

Our parcels are packed with the greatest care, and are sent with insured postal services.

Should damage occur during transport, we will replace or refund the damaged item.

To start a claim, we must open a case with the postal services within 5 days.

Please follow the procedure below strictly:

Send us an email to notify us of the damage (info@maison-auguste.com)

Send us pictures of the damage within 5 days

 

• Picture of the outside of the box (with visible bar code)
• Picture(s) of the inside of the box (packing material included)
• Picture(s) of the damaged item

 

We will send you a return label so you can send us back the item free of charge

We replace the damaged item, or if you prefer, we proceed with a refund.

10. How can I return articles?

Sending the item back to us is at your own expense. We will refund the purchase price of the items within 30 days after receiving the returned goods. Purchase price means the purchase amount of the item minus the original shipping charges.

Return address: